Interpreting and translation services on one UK contract.

A bundle contract covers both live spoken interpreting (in person, telephone or video) and certified written translation of documents on one UK account, with one rate card, one purchase order and one monthly invoice. It matters when the same case needs both: the solicitor consultation is interpreted, the resulting witness statement is translated for court; the NHS trust interprets the admission, the discharge summary is translated for community follow-up; the local authority interprets the safeguarding conference, the resulting minutes and care plan are translated for the family. Booking through one provider removes coordination overhead across two invoicing streams, keeps terminology consistent across spoken and written work on the same case, and reduces the number of vetted accounts your procurement team has to maintain.

Solicitor firms handling immigration, family, criminal and personal injury (consultation interpreted, evidence bundle translated), NHS trusts (interpreter attends admission or clinic, follow-up letters and discharge documents translated), local authorities (safeguarding case conferences interpreted, minutes and care plans translated), Legal Aid Agency contracts (the LAA rate framework covers both), universities (student meeting interpreted, transcript or ID document translated for admissions), and corporates (M&A discovery interpreted, due-diligence documents translated, contracts finalised in both languages).

Standard published rates apply to both services on the bundle model. Interpreter rates match our interpreting rate card (£49.99 to £85 per hour depending on setting, £2.85 per minute for on-demand telephone). Translation rates match our per-page certified rate (£39.99 per page standard for most language pairs, with the specific-language and doc-type adjustments listed on the relevant pages). The bundle benefit is not a discount off the rate card, it is operational: one invoice, one account manager, one PO, consistent terminology, and payment terms aligned to your procurement cycle rather than mixed across two suppliers.

Yes, and this is the common shape. Polish, Ukrainian, Russian, Arabic, Romanian, Urdu, Mandarin, Punjabi, Bengali and Somali are all covered on both the interpreting and the certified translation desks with the same UK-based professional pool. Where the same case runs both spoken and written work (a solicitor consultation in Polish followed by translation of Polish civil-registry documents for court, for example), we prefer the same practitioner or a tightly briefed pair so terminology stays consistent across the two outputs.

Yes. Certified translations follow Immigration Rules Para 39B (accuracy statement, translator name and signature, contact details, date) accepted by UKVI, HM Courts, NHS trusts and local authorities. Interpreting covers HMCTS Crown, Magistrates', County, Family Court, First-tier Tribunal (Immigration and Asylum Chamber), Employment Tribunal and Employment Appeal Tribunal; PACE Code C police-station attendance; NHS DSPT-aligned clinical settings; and Home Office UKVI substantive asylum interviews. Bundle contracts spanning UKVI casework and HM Courts hearings on the same client are common and administered on one PO.

A working retainer is typically live within 5 to 10 working days from RFP: rate card and coverage matrix confirmed same day, master services agreement and NDA negotiated in parallel, vetting documentation (DBS, enhanced DBS or BPSS as required) supplied per interpreter and per translator, invoice routing set up on 30-day terms. First bookings often run against a pilot period while the contract is finalised, invoiced under the published rate card.

All interpreters and translators sign NDAs before the first assignment. Sector-specific frameworks apply: UK GDPR and DPA 2018 baseline sitewide; NHS work runs under Data Security and Protection Toolkit (DSPT) with Caldicott Principles on patient-identifiable information; financial services follow FCA principles on client confidentiality; legal work carries legal professional privilege where the practitioner attends as agent of the solicitor. Document handling uses encrypted transfer channels; no source or translation stored longer than the contract requires.

One named UK account manager per bundle contract, covering both interpreter bookings and translation orders. That account manager is the single point of contact for scheduling, coverage escalations, rate-card questions, invoice reconciliation and vetting documentation. Weekly or monthly reporting cadence agreed at onboarding, typically volume-by-language and volume-by-sector for procurement's monthly ops review.